• Therapists’ experience of video consultation in specialized mental health services during the COVID-19 pandemic: Qualitative interview study 

      Gullslett, Monika Knudsen; Kristiansen, Eli; Nilsen, Etty Ragnhild (Journal article; Tidsskriftartikkel; Peer reviewed, 2021-07-15)
      Background: As part of political and professional development with increased focus on including service users within mental health services, these services are being transformed. Specifically, they are shifting from institutional to noninstitutional care provision with increased integration of the use of electronic health and digitalization. In the period from March to May 2020, COVID-19 restrictions ...
    • Trust-based service innovation of municipal home care. A longitudinal mixed methods study 

      Eide, Tom; Gullslett, Monika Knudsen; Eide, Hilde; Dugstad, Janne Herholdt; McCormack, Brendan; Nilsen, Etty Ragnhild (Journal article; Tidsskriftartikkel; Peer reviewed, 2022-10-15)
      Background: In Scandinavia, various public reforms are initiated to enhance trust in the healthcare services and the public sector in general. This study explores experiences from a two-step service innovation project in municipal home care in Norway, coined as the Trust Model (TM), aiming at developing an alternative to the purchaser-provider split (PPS) and enhancing employee motivation, user ...